Shipping Policy

Good things come to those who wait, but luckily you won’t have to wait too long! All orders are dispatched from our distribution centre within 1-2 business days of product dispatch date. Please note: US territories, Canada, Hawaii, Alaska + Puerto Rico will have different shipping time frames. It takes approximately 4 weeks for orders to be delivered to these regions.

Your good vibes will be delivered to the shipping address nominated by you at time of purchase. It’s your sole responsibility to ensure that the address provided is complete and accurate, so triple check it! All orders arrive discreetly; no labels, descriptions, or any other telltale signs for nosy neighbours.

VUSH is not responsible for in-transit delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, VUSH will help as much as is reasonably necessary to trace a missing parcel.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, you'll need to email our Customer Service team via info@vushstimulation.com to arrange redelivery. Note you may need to pay for shipping again.

We’re all about the good vibes, however it’s very important to note that risk in the products purchased will pass to you once delivery has been made to your nominated address.

 

Taxes, Fees and Duties

When an order is placed and shipped to your address, there may be fees, duties, import/export as well as other charges which may be made by any national, state or local government. These charges are not included in the original shipping charge, these charges must be paid by you in addition to the amount stated on our website (your order) Charges such as VAT are also not covered by Vush. If you are unsure about these charges please contact your local customs office.

 

Lost in Transit Policy

Once your order leaves the doors of our warehouses, our third party delivery teams do everything possible to meet our expected shipping times, however occasionally packages can go on an adventure in the postal system. If your order has not arrived by the expected date, please reach out to info@vushstimulation.com and our customer service team will do everything reasonably possible to locate your package.

Packages can only be considered lost in transit after a specific period of time, please see below table for your region. These time frames are not in VUSH’s control, sorry babe. If a package is deemed lost in transit, VUSH can then organise your order to be resent. 

AUS + NZ	USA	CAN	UK
15 days from dispatch	15 days from final scan	30 days from final scan	21 days from dispatch

Please note, we can only investigate lost orders for up to 3 months from the date of dispatch. Any orders after this time will no longer be in our delivery partner's system. If we don't hear from you within this time, our lost in transit policy is no longer valid.

Have any other shipping questions? See our FAQ page for more information, or email our Customer Service team with your Q via info@vushstimulation.com